
BRAND LAUNCHES & REFRESHES:
Maximize Your Brand’s Business Impact
Make the brand rollout the moment that unlocks growth — not a logo swap
A stellar brand name, architecture, and identity are critical, but that’s only the beginning. Successful launches and refreshes take orchestration: cross‑functional planning, risk mitigation, communications finesse, and day‑of execution that looks effortless because the prep was relentless. That’s where I come in.
I lead high‑stakes brand rollouts for CEOs, Founders, and CMOs who want a seasoned partner to de‑risk the process, rally the team, and ship a cohesive brand that outperforms competitors.
When to bring me in
You’re launching a new brand or platform and need a builder/operator to drive from strategy to go‑live.
You’re refreshing a brand that’s outgrown its story, visuals, or architecture, and you want the change to land across every touchpoint.
You need a fractional marketing leader to run the rollout (CMO or direct report) without adding permanent headcount.
Promise: I’ll maximize your launch impact—with a pragmatic plan, crisp decisions, and creative leadership backed by operational rigor.
What you get
From strategy to go-live (and beyond):
Brand voice definition — Tone, personality pillars, and proof points, codified in plain language so everyone sings from the same songbook.
Message frameworks — Narrative starters, positioning statements, and thought‑leadership themes to stress‑test with internal teams and loyal customers.
Creative brief & review cadence — Clear, single‑minded briefs and a structured review rhythm that pushes agencies and designers to their best work—on time and on brief.
Brand book & toolkit — Visual guidelines + the new voice; content templates for sales, marketing, product, and executive comms.
Ecosystem audit & action map — Every place the brand shows up, prioritized refresh plan, and a workback schedule to land the changes smoothly.
Rollout comms plan — Internal + external comms, channel sequencing, enablement, and a day‑of/week‑of operations runbook.
Risk register & contingencies — Identify failure modes early; set go/no‑go criteria and escalation paths.
Brand health check — Measures and operating cadence to track brand equity, adoption, and performance post‑launch; optimization roadmap.
Example outputs: Brand Voice Guide; Positioning & Messaging Framework; Brand Book & Asset Library; Launch Runbook; Brand Health Dashboard.
How I work
A disciplined rollout, start to finish:
Lead brand creative agency selection and manage the engagement.
Ecosystem audit of all brand assets and owned/earned/paid channels.
Create and manage the cross‑functional project plan (marketing, product, CX, sales, legal, data, ops).
Facilitate stakeholder input at key junctures; resolve decisions quickly.
Risk identification & contingency planning to stay on track no matter what complications arise.
Comms planning & execution management across internal and external audiences.
Brand health checks & optimization after launch.
Serve as fractional marketing leader (CMO or direct to CMO) from strategy through execution and follow‑up.
The rollout playbook (step‑by‑step)
Launch without loose ends:
Define the brand voice
Align execs and teams on tone, pillars, and proof points that differentiate your brand in the market.Bring the voice to life
Build message frameworks, narrative starters, and thought‑leadership themes. Pilot them with customers and internal champions.Create the brand book & toolkit
Marry visual guidelines with voice; add templates for sales decks, one‑pagers, PR notes, site pages, product UI strings, and social.Ecosystem audit & action map
Inventory every touchpoint; define a prioritized refresh plan with owners, budgets, and a workback schedule.Launch operations & health checks
Orchestrate the internal and external rollout; monitor brand adoption and leading indicators; optimize in 30/60/90‑day sprints.
Common failure modes (and how we prevent them)
De‑risk the launch, amplify the impact:
Logo swap syndrome: Visuals update, story doesn’t.
Fix: Voice + message frameworks come first; visuals amplify.Surprise drop: Teams and customers learn about it on launch day.
Fix: Sequenced internal enablement + external comms.Touchpoint drift: Old brand lingers across product, sales, and help docs.
Fix: Ecosystem audit, owners, and a tracked refresh plan.Decision fatigue: Endless loops, unclear authorities.
Fix: RACI, decision logs, and timeboxed forums.Pretty, not persuasive: Creative looks good but doesn’t ladder to positioning or proof. Fix: Single‑minded brief, benefit–evidence link, and decision criteria tied to objectives.
No safety net: Launch day issues or unexpected backlash derail momentum.
Fix: Risk anticipation, diverse stakeholder input, and go/no‑go criteria.
Engagement models
Launch Readiness Blueprint (2–4 weeks) — You know that you need a brand launch but haven’t yet started. Get a clear plan of attack including scope, goals, phases, owners, budget ranges, creative brief, timeline, and risk considerations, before you decide how to execute.
Post‑Refresh Momentum Plan (2–4 weeks) — You’ve launched or refreshed your visual and verbal identity; now maximize impact, measure progress, and iterate with a 30/60/90 optimization plan.
Fractional Leader (3+ months) — I’m embedded within your team as a CMO or senior operator to lead strategy and execution across your agency, internal teams, and key stakeholders. I can run agency selection or partner with your chosen firm—setting them (and you) up for success—and I’ll run high-bar creative reviews while coaching agency and in-house designers.
We’ll tailor scope and pace to your goals, budget, and in‑house capacity.
Impact delivered
Highlights from launches and refreshes I’ve led.
“Kara was instrumental in leading the launch of The L Suite brand—a foundational moment for our organization, and a Herculean effort that brought multiple legacy communities together under one umbrella brand to support future growth. It was a complex, high‑stakes project with many moving parts, and her cross‑functional leadership and persistence kept us on track, resulting in a smooth rollout that resonated with members and set us up for what’s next.”
— Greg Raiten, Co‑Founder, The Suite
Select outcomes:
Travelzoo — Travelzoo Nation community launch. Created a global online community as an extension of the brand and value proposition; grew organically to 30k+ members, accelerated post‑COVID business recovery, and earned Travelzoo’s Top Innovator Award.
The Muse — Brand codification & earned media scale. Codified the brand into a practical brand book for internal teams and agencies; selected a new B2B PR partner and increased share of voice from 26% to 48%.
Kapow — From new identity to demand. Translated a redesigned identity into the company’s first brand awareness campaign, driving +25% branded searches, +50% direct site traffic, and 2× direct e‑commerce transactions.
Metromix — Identity + multi‑market launch. Built the brand identity and executed out‑of‑home, radio, cinema, and digital across markets; contributed to a 4× audience increase and 2× revenue in year one.
Coca‑Cola’s SURGE — Youth brand launch at scale. Managed a $22M launch on a two‑person brand team; ran a Super Bowl awareness push with spot buys covering 50% of the U.S., launched SURGE.com (Coca‑Cola’s first online community forum), created an original music compilation to fuel trial and word‑of‑mouth, and executed a national promotion and sampling blitz.
How this connects to growth
Brand launches and refreshes are inflection points that operationalize the brand, not just decorate it. Done right, they:
Improve conversion across site, sales teams, and product by clarifying value.
Increase earned reach and brand authority footprint.
Reduce CAC over time via higher brand salience and trust.
Create internal alignment that speeds future campaigns and roadmap decisions.
Want to extend launch momentum into demand and loyalty? Pair this with Community‑Led Growth or Two‑Sided Network Growth.
FAQ
What’s the difference between a launch and a refresh?
If you’re changing the who/what/why of your brand (new audience, category, or value prop), that’s a launch. If you’re updating the story and modernizing identity, that’s a refresh. We’ll pressure‑test your goals in week one.
Would you work with our existing agency?
Yes. I can lead an agency selection if needed, or manage/coordinate with your current partners.
How do you uplevel creative without stepping on toes?
I set clear strategic guardrails and a single-minded brief, then run respectful, structured reviews that give agencies and designers the context and actionable feedback to do their best work. High bar, low drama.
What will my team need to do?
I run point, but this succeeds with engaged cross‑functional partners. Expect structured inputs at key checkpoints and clear owners for touchpoint updates.
What does success look like?
Clarity in the market, consistency across touchpoints, improved leading indicators, and measurable progress in brand health checkpoints over 90 days that are structured to deliver on business goals.
Getting started
Book an introductory session to discuss your brand objectives and current state.
Or request the Brand Launch Clarity Scorecard (beta), a free, 10-minute self-assessment of your creative quality and operational readiness.
Reach out through the form below or book a time directly here.
Let’s make your launch the moment that moves the business.
Contemplating a brand launch or refresh, and want to set yourself up for success? I look forward to exploring it with you. Share your info here and I’ll be in touch shortly, or hop on my calendar.